|About Us KoolSun Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
PO Box 674 Godalming Surrey GU7 2WW United Kingdom
Phone: 01483 417753
Fax: 01483 431802
Email: sales [at] koolsun [dot] co [dot] uk
My VAT Registration Number
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard and Maestro/Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We aim to despatch all orders received within 5 working days. All orders are sent by standard 2nd Class post unless requested otherwise.|
Free delivery on all UK orders totalling over £40 (offer excludes Shelta UV Protector Tents).
£3.50 on all orders below £40.
£5.95 on all orders containing a JacShade or Shelta UV Protector Tent. This amount will not be added automatically. Should you forget to highlight this option manually as requested, £5.95 will be added to your payment card.
Express Delivery £7.20 Please call before 12pm Midday to confirm despatch. Despatched by Royal Mail Guaranteed Next Day Delivery service (Monday - Friday guaranteed, not always Saturdays)
We are happy to deliver abroad.
Overseas Delivery All packages are sent International Signed For.
Rest of World £7.95
If the cost is greater than our standard delivery charges, carriage will be charged at cost, but we will contact you first to ensure that you are happy with the charge.
You can choose to receive your delivery at home, at work or at an address of your choice.
|Delivery Schedule We aim to deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 10 days.|
|Back Orders If we are out of stock of a particular item, we will always let you know immediately and give you an anticipated delivery date or the option to cancel your order if you would rather not wait. You will only be charged once for delivery. If your item is not in stock, we can back order for you.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01483 417753 (International +44 01483 417753) or fax us on 01483 431802 or write to us at PO Box 674 Godalming Surrey GU7 2WW United Kingdom|
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
|Returns Policy KoolSun tries to ensure that the products it sells to you are of good quality and value for money. If, however, your purchase does not meet this standard then we offer a 21 day return guarantee. You can return our product to us at anytime within 21 days from the date you received it provided that the product is unused and in resalable condition.|
Please note that the return guarantee does not affect your statutory rights.
We cannot accept items which have been used or opened unless they are defective or incorrect (i.e. do not comply with your initial order).
When returning any product to us under this guarantee you must specify the reason for the return and whether you require an exchange or a refund. This applies to all of our products, except suncreams and lotions which cannot be returned for exchange or refund unless a fault has been identified with the product upon arrival.
If a product is returned by you because of an error on our part, then we will refund the reasonable delivery costs incurred by you in sending the product back to us. If you are returning a product, other than as a consequence of an error on our part, then we will only refund the cost of the product excluding any delivery charges incurred by us in sending the product originally or any costs incurred by you in returning it.
If you are requesting an exchange of product, other than because of an error by us, then we reserve the right to charge you any additional delivery costs.
We recommend that when returning items to us, you use recorded delivery or obtain a proof of posting from the post office. We will not be responsible for any products lost or damaged in the post.